Shipping & returns
We offer Free Shipping in Europe and it is 100% carbon neutral on all posters.
Shipping rates other areas:
USA & Canada 9€
Australia & ROW 20€
Delivery time
tom townsey art ships worldwide with tracked postal service and the estimated delivery time is:
| Europe | 4-6 days |
| Australia | 5-10 days |
| USA & Canada | 5-10 days |
International orders
International orders may be subject to customs, taxes, import duties, or any other additional charges by your government. As the recipient, you are completely responsible to pay for any of these fees incurred. Customs also may incur a delivery delay, which is out of our control.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@tomtownsey.art
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@tomtownsey.art
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
You can always contact us for any damage question at info@tomtownsey.art
Exceptions / non-returnable items
Certain types of items cannot be returned, like original art pieces or custom products (such as commissions).
Unfortunately, we cannot accept returns on sale items or gift cards.